Terms of Service

1. The service

Re-Hook is a done-for-you content service. We take a video you have already published, write new opening hooks for it, edit a separate version for each hook, and publish those versions to your Instagram account as trial reels, which Instagram shows to people who do not follow you. We then report how each version performed.

• Re-Hook: 10 trial reels. One existing video, 10 new hooks, 10 edited versions, published for you, with a results report. Price shown at checkout.
• 100 Re-Hooks. An optional add-on: 10 further existing videos with 10 new hooks each, 100 edited trial reels, published for you over approximately 30 days, with a results report.

The description on the page where you buy, together with these terms and our Refund and Guarantee Policy, is the whole of what we promise to deliver. Delivery times on the site are targets that start once the conditions in section 4 are met.

2. Who can use it

• You are at least 18 and able to enter a contract, for yourself or for the business you represent.
• You own or control the Instagram account you submit, it is a public Business or Creator account, and you are authorized to grant access to it.
• You own the videos you give us, or hold every right needed for us to edit and republish them, including rights in any music, footage and people appearing in them.
• Qualification on the site is a preliminary check based on public information. We may decline or refund an order if the account turns out not to be suitable.

3. Orders, prices and payment

• Prices are in US dollars and exclude any taxes we are required to collect, which are shown at checkout.
• Payments are processed by Whop. Whop’s terms apply to the payment itself. Whop may require you to verify your phone number.
• Saved payment method and one-click add-ons. When you check out, your payment method is saved with our payment processor so that an add-on you choose afterwards can be charged without re-entering your card. We charge the saved method only when you click a button that states the amount and says the charge is one click. We do not charge it for anything else, and there is no subscription.
• A price described as applying to one page only is available on that page at that time. The regular price applies afterwards.
• Each package is a one-time purchase. Nothing renews automatically.

4. What we need from you

We can only deliver, and delivery targets and the guarantee only apply, once you have:

• connected your Instagram account, or otherwise given us the publishing access we ask for;
• chosen the video with us and confirmed its starting view count;
• approved the hooks we send you.

Nothing is published until you approve the hooks. If we cannot reach you or do not receive what we need within 30 days of purchase, we may close the order and refund it. You agree to keep your contact details current and to respond within a reasonable time.

5. Your content and the licence you give us

You keep ownership of your videos and of the edited versions we make from them. You grant us a worldwide, non-exclusive, royalty-free licence to copy, edit, adapt and publish your content, only as needed to deliver your order and only to the account you connected. The licence ends when your order is complete or refunded, except for copies we must keep for our records.

The hooks and edits we deliver are yours to keep and use, including if you receive a refund. We keep ownership of our methods, templates, tools and know-how.

We will not name you, show your content or publish your results as a case study or proof without your separate permission, which you may refuse or withdraw for future use.

6. Access to your Instagram account

Access is granted through Instagram’s own login; we never ask for your password. We use the access only to read the information needed for your order and to publish the reels you approved. You can revoke it at any time in Instagram under Settings, then Apps and websites. Revoking access before delivery is complete stops delivery of whatever is outstanding; see the refund policy for what happens then. Our handling of account information is described in the Privacy Policy.

7. The 10X guarantee and refunds

The 10X guarantee applies to the Re-Hook 10 trial reels package. If the 10 reels do not reach, combined, at least 10 times your original video’s recorded starting views within 72 hours of the first trial reel going live, we refund the package price in full and you keep the videos. The 10X guarantee does not apply to the 100 Re-Hooks add-on. The exact conditions, how to claim, and the refund terms for every package are in the Refund and Guarantee Policy, which forms part of these terms.

8. Results

Apart from the 10X guarantee, we do not promise any particular number of views, followers, leads, customers or revenue. Figures and examples on the site describe what happened on specific accounts and are not a forecast for yours. Results depend on your footage, topic, audience and on how Instagram chooses to distribute content, none of which we control.

9. Instagram and other platforms

Re-Hook is independent. It is not affiliated with, endorsed by or sponsored by Instagram or Meta Platforms, Inc. Your use of Instagram remains subject to Instagram’s terms and guidelines, and you are responsible for your account’s compliance with them. Platforms change features, reach and rules without notice, including the trial reels feature. We are not responsible for a platform’s decisions about your account or content, such as reduced reach, removal of content, restrictions or suspension. If a platform change makes delivery impossible, we refund the part of your order we cannot deliver.

10. What you agree not to do

• submit an account or content you do not have the right to use;
• submit content that is unlawful, infringing, deceptive, hateful, sexually explicit, or that promotes violence, regulated goods or services without the required authorization, or that breaks Instagram’s rules;
• use the service to mislead people, including with false claims about results, health or money;
• interfere with the site, probe it for vulnerabilities, or access it by automated means;
• resell the service without our written agreement.

We may refuse or stop work on content that breaks these rules and refund what we have not delivered.

11. Communications

By giving us your email and phone number you agree that we may contact you about your enquiry and your order by email, phone and text message. Marketing messages are sent only with your consent, and you can opt out at any time with the unsubscribe link or by replying STOP. Message and data rates may apply.

12. Disclaimers

We provide the service with reasonable care and skill. Otherwise, to the extent the law allows, the site and service are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms removes rights you have under consumer protection law that cannot be waived.

13. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, goodwill, followers or data. Our total liability for any claim arising from the service is limited to the amount you paid us for the package the claim relates to in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

14. Indemnity

You agree to indemnify us against third-party claims, losses and reasonable costs arising from content you supplied, from your lack of rights in that content or in the account, or from your breach of these terms or of a platform’s rules.

15. Ending the agreement

You may stop using the service at any time; the refund policy says what is refundable. We may suspend or end the service if you breach these terms, if we reasonably suspect fraud or a chargeback made in bad faith, or if continuing would break the law or a platform’s rules. Sections that by their nature should survive, including ownership, disclaimers, limits of liability and indemnity, continue after the agreement ends.

16. Disputes and governing law

Email privacy@re-hook.co first; most problems are solved that way, and we will try in good faith to resolve any dispute within 30 days. These terms are governed by the laws of British Columbia, Canada and the federal laws of Canada that apply there, and the courts of British Columbia, Canada have jurisdiction, except where the consumer protection law of the place you live gives you the right to bring a claim there. Please contact us before disputing a charge with your bank, so we can fix it faster.

17. General

• Changes. We may update these terms. The version in force when you placed an order applies to that order. Material changes are announced on this page and, for active customers, by email.
• Events outside our control. We are not liable for delay or failure caused by events beyond our reasonable control, including platform outages and changes.
• Whole agreement. These terms, the refund policy, the privacy policy and the description on the page where you bought are the entire agreement between us.
• Severability and waiver. If part of these terms cannot be enforced, the rest still applies. Not enforcing a term is not a waiver of it.
• Assignment. You may not transfer this agreement without our consent. We may transfer it to a successor of the business.